Features · CRM
On every planCustomers recorded neatly, a report every week.
Admin Canggih, the AI admin for WhatsApp by Canggih.AI, labels chats by the rules you write, lets your team leave internal notes, recaps sales from chats on its own, and gives you a weekly report on chats and sales.
- Labels set by the AI
- Internal notes for the team
- A report every week
Illustration. In the dashboard, the AI puts the Ready to Buy label on this chat, and an admin can add a "ship Monday" note for the team. The customer sees neither. The store, product and address are examples only.
01Behind the scenes
What's in the Admin Canggih CRM?
Chat labels set by the AI, internal team notes, a customer list, a sales recap and a weekly report, all in the same dashboard.
What gets recorded in the dashboard
- Label: Ready to Buy
- Team note: ship Monday
- Counted in the Weekly Report
Illustration. The product, address and label are examples only.
02Before and after
Customer data scattered everywhere.
Without Admin Canggih
- Chats pile up with no markers
- Key details live in one person
- The weekly recap is done by hand
With Admin Canggih
- Labels set by the AI
- Internal team notes
- Customer list and sales recap
- A report every week
Key details live in one person
Internal team notes
Illustration. The chats, names, times and prices are examples only.
03How it works
From an incoming chat to the weekly report.
Create labels
In the Labels menu, name a label and describe when it applies. That description is what the AI reads.
The AI applies labels
The AI reads each new chat and gives it the label that matches its description. Want a different one? Change it in that chat.
The team writes notes
An admin opens a chat and adds a note for the team, such as a customer's special request. The customer never sees it.
Read the weekly report
Each week a new report appears in the dashboard, with a list of what to do now, what to fix this week and what to keep an eye on.
04Your settings
You're in control, from your own dashboard.
Good to know (5)
- Labels only reach chats that arrive after the label is created. Older chats aren't labelled again automatically.
- Labels follow the description you write. A vague description makes labels land wrong, so say clearly when each label applies.
- Internal notes are only visible to your team in the dashboard. They aren't sent to the customer and the AI doesn't read them, so rules for the AI still go in the AI settings.
- Notes can be added and deleted but not edited, so one admin can't quietly overwrite another's note.
- Sales figures in the report and on the Revenue card only count orders that have been paid.
- Labels and descriptionsLabels, their descriptions and colors
- Manual label lockHow long labels you set yourself can't be changed by the AI
- Team notesInternal notes on each chat
- Customer filtersCustomer list filters by chat stage or label
05Questions
What you'll probably ask first.
Message us on WhatsApp. The Canggih.AI team replies as soon as we can during business hours.
What's in the Admin Canggih CRM?
Basic CRM in Admin Canggih gathers customer data from chats in one dashboard. The AI labels incoming chats based on the label descriptions you write, your team can add internal notes to each chat, and orders from chats are recapped on the Sales page. Every week, the Weekly Report sums up incoming chats, team reply times, sales and the things you should follow up on.
Are chat labels applied automatically or by hand?
Both. Once a label exists, the AI applies it to incoming chats based on the description you wrote, so you don't sort them one by one. To change the label on one chat, change it in that chat. A label you set yourself is locked for the period you choose before the AI may replace it.
Can customers see internal notes?
No. Internal notes are only visible to the team with access to the store's dashboard, and every admin sees the same list. Notes are never sent to the customer and the AI doesn't read them. If there's a rule the AI should follow, put it in the AI settings, not in a note.
What's in the Weekly Report?
Four headline numbers for the week: incoming chats, team reply time, chats handed to the team that got no reply, and sales from paid orders. Below them is a list of things to follow up, grouped into do now, fix this week and keep an eye on. It's built from the store's chats that week and checked against the original chats.
Can I open last week's report?
Yes. The report page has a week picker, so earlier reports stay available. From the second week on, the numbers are compared with the week before, and the report also checks last week's suggestions: how many were done and how many were skipped.
Can I download customer data?
Yes. The customer list downloads to Excel with each customer's chat status and label. If a search or filter is on, the file only has the matching customers. Have an old contact list in Excel? Upload it in one go with the template in the upload dialog. Sales reports also download from the Sales page.
Which plans include the CRM and Weekly Report?
Basic CRM and the Weekly Report are on the Lite, Starter, Business and Growth plans. Labels, internal notes, the sales recap and the weekly report work from the first plan. Higher plans add other features, such as Broadcast for sending one message to many customers at once, from Starter.
Start today
Customers recorded neatly, the report arrives on its own.
Free demo on WhatsApp first, then decide. Live in under 24 hours after we receive the catalog and the shop rules. Monthly subscription, cancel any time.
See also