Features · Booking
From the Business planAppointments booked in the chat, no calendar checking by hand.
A customer asks "can I come tomorrow at 2?". Admin Canggih, the AI admin for WhatsApp by Canggih.AI, checks which slots are still free from your opening hours and service length, then records the booking. You see the schedule in the dashboard.
- Slots from your opening hours
- Full slots are never offered
- Bookings land in the dashboard
Illustration. The store, service and times above are examples only. The slots offered depend on the opening hours, durations and capacity the store sets.
01Behind the scenes
How does automatic booking on WhatsApp work?
A customer asks for a time in the chat, the AI offers slots that are still free, and the chosen booking is recorded in the dashboard.
What the AI checks
- Opening hours
- Service length
- Slots still free
Illustration. The service and times are examples only.
02Before and after
Booking chats go back and forth forever.
Without Admin Canggih
- Checking the schedule every time someone asks
- Double bookings
- Late-night requests slip away
With Admin Canggih
- Slots from your hours and service length
- Full slots are never offered
- Confirm automatically or by an admin
- Reschedule and cancel in the chat
Checking the schedule every time someone asks
Slots from your hours and service length
Illustration. The chats, names, times and prices are examples only.
03How it works
From "is tomorrow free?" to a recorded booking.
Set services and opening hours
In the dashboard, mark the services that can be booked, set how long each takes, then set your own opening hours or follow the team hours.
The customer asks for a time
The customer names the service and the day. The AI checks which slots are still free that day and offers them in the chat.
The customer picks a time
Once the customer picks a time, the AI records the booking. If the service needs approval, the booking waits for an admin first.
You check the dashboard
Bookings from chats and bookings you add yourself sit in one schedule. You can block closing times or holidays there too.
04Your settings
You're in control, from your own dashboard.
Good to know (5)
- Booking is on the Business and Growth plans.
- Booking has to be switched on for your store first, and every bookable service needs a duration.
- Slots are worked out from your opening hours, the service length, the gap between bookings and the capacity per slot. If opening hours aren't set, the AI can't offer any slots.
- Customers can ask to reschedule or cancel in the chat, as long as it is before the cutoff you set.
- There are no automatic reminders to the customer before the appointment yet, and the schedule doesn't sync with Google Calendar.
- Services and durationsWhich services can be booked, and how long each takes
- Hours and capacityOpening hours, the gap between bookings and capacity per slot
- How bookings are confirmedAutomatic confirmation or approval by an admin
- Reschedule cutoffThe cutoff for rescheduling and cancelling
- Blocked timesBlocked times or dates
05Questions
What you'll probably ask first.
Message us on WhatsApp. The Canggih.AI team replies as soon as we can during business hours.
How does automatic booking on WhatsApp work?
Automatic booking means customers can book a time for a service right in the WhatsApp chat. You set which services can be booked, how long each takes and your opening hours. When a customer asks for a time, the AI checks which slots are still free, offers the options and records the one they pick. A booking can be confirmed straight away or wait for an admin to approve it, depending on your settings.
Can I take bookings on WhatsApp automatically?
Yes, on the Business and Growth plans. Mark the services that can be booked, set their durations and your opening hours in the dashboard. Once Booking is switched on for your store, the AI offers free slots to customers who ask for a time and records the one they choose. Bookings from chats go into the same schedule as the bookings you add yourself.
What if two customers want the same time?
Each slot has a capacity you set, from one person to several at once. The AI counts the active bookings at that time. When the capacity is full, that time isn't offered again, so the next customer gets other options. This applies to bookings from chats and bookings you add yourself.
Can bookings be confirmed straight away?
Yes, or they can wait for an admin. You choose how bookings are confirmed in the Booking settings, and each service can be set to need approval or not. A booking waiting for approval is held for a few hours. If no admin confirms it in time, it cancels itself and the slot opens up again.
Can customers reschedule or cancel on their own?
Yes, in the same chat. The customer says they want another time or to cancel, the AI finds their booking, then moves it to another free slot or cancels it. There's a cutoff: when the appointment is too close, based on the limit you set, the AI can no longer change or cancel it in the chat.
Which businesses is booking for?
Service businesses that work by appointment, such as salons, photo studios, courses or repair services. What gets booked is a service in your catalog that is marked as a service, with its duration. For physical products that get shipped, use the regular order flow: order recap, shipping rates and payment link.
Which plans include booking?
Booking is on the Business and Growth plans, starting with Business at Rp 2,500,000 a month. Prices exclude VAT (PPN). Every AI reply about a booking counts toward your AI reply quota, like any other chat. Want to see how it works for your business first? Try the free demo on WhatsApp.
Start today
Your schedule fills from the chat, without the back and forth.
Free demo on WhatsApp first, then decide. Live in under 24 hours after we receive the catalog and the shop rules. Monthly subscription, cancel any time.
See also