Features · Selling rules
From the Starter planYour store's way of selling, followed in every chat.
Write the rules in everyday language: when to offer a bundle, when to ask for the address, when to hand over to an admin. Admin Canggih, the AI admin for WhatsApp by Canggih.AI, reads them every time it replies, with no technical setup.
- Written in plain language
- Read on every AI reply
- Hand-offs still work
Illustration. The bundle offer and the request for a full address above follow the selling guide the store wrote itself. The product names and prices are examples only.
01Behind the scenes
What does setting how the AI sells mean?
You write your store's selling rules in everyday language, and the AI reads them every time it replies to a customer.
The store's selling guide
- Offer the bundle when there is one
- Ask for the full address first
- Wholesale orders go to an admin
Illustration. The products, prices and guide are examples only.
02Before and after
The answers are right, but they don't sound like your admin.
Without Admin Canggih
- Replies don't sound like the store
- Chances to offer more slip by
- Setting up a bot means menus
With Admin Canggih
- A selling guide in plain language
- Read on every AI reply
- When to hand over
- Safety rails stay on
Name:
Address:
Phone:
Chances to offer more slip by
A selling guide in plain language
Illustration. The chats, names, times and prices are examples only.
03How it works
From the rules in your head to the AI using them.
Open the selling rules page
Open "Atur cara AI berjualan" in the dashboard. Start from one of the examples, or write your own from scratch.
Write the selling guide
Write it like you're briefing a new admin: how to greet, when to offer a bundle, when to ask for the address, when to hand over.
Save
The guide is checked when you save it. Text that forbids handing over or makes promises the system can't keep is refused.
The AI uses it straight away
The AI reads the latest guide on every reply. Want to change it? Edit it any time on the same page.
04Your settings
You're in control, from your own dashboard.
Good to know (5)
- Setting how the AI sells is on the Starter, Business and Growth plans.
- The selling guide holds up to 1,500 characters. That's enough for tone, greetings and a few selling rules, not for copying your whole store manual.
- Handing over to an admin always comes first. A guide that tells the AI not to hand chats over is refused when you save it.
- Some other content is refused too, such as promises the system can't keep, like a promise of free shipping, phoning customers or asking for credit card numbers.
- Prices and stock still come from the catalog. When a price changes, change it in the catalog, not in the guide.
- Selling guideThe selling guide: greetings, tone, emoji and when to offer products
- Ready-made examplesReady-made example guides to start from
- When to hand overWhen a chat should be handed to an admin
05Questions
What you'll probably ask first.
Message us on WhatsApp. The Canggih.AI team replies as soon as we can during business hours.
What does setting how the AI sells mean?
Setting how the AI sells means you write your store's own selling rules in the dashboard, in everyday language. For example: offer the bundle when a customer buys two, ask for the full address before working out shipping, greet every customer warmly, and hand wholesale orders to an admin. The AI reads this guide on every reply, so the selling follows your store's style.
How is this different from the FAQ?
The FAQ holds answers to customer questions, such as opening hours or how returns work. The selling guide holds how the AI talks and sells: how to greet, when to offer other products, what to ask before working out shipping. The AI reads both, but they do different jobs, so keep factual answers in the FAQ.
What kind of rules can I write?
For example: greet every customer warmly and casually. Use at most one emoji per reply. When a customer buys two skincare products, offer the bundle. Ask for the full address and district before working out shipping. Call the products by the names your store uses. The dashboard also has ready-made examples for greetings, emoji, tone and product terms.
Is there anything I can't write?
Yes. A guide that tells the AI not to hand chats to an admin is refused, because handing over is a safety rail for customers. Promises the system can't keep, such as promising free shipping, are refused too, and so are instructions to phone customers or ask for card details. If your store needs an exception, talk to the Canggih team first.
Can I set when chats go to an admin?
Yes. Write in the guide the situations your team should take, such as wholesale orders or custom requests. The built-in triggers keep working: a customer asking for a person, a complaint, proof of payment or a question outside the store data. The guide can't stop the AI from handing over, because that's a safety rail for customers.
Do changes apply straight away?
Yes. The AI reads the latest guide on every reply, so once you save, the next chat uses the new rules. Chats held by an admin don't get AI replies, so for those chats the rules only apply again once the chat is handed back to the AI.
Which plans include this?
It's on the Starter, Business and Growth plans, starting with Starter at Rp 1,500,000 a month. Prices exclude VAT (PPN). On the Lite plan, the AI still answers with your catalog and FAQ, but you can't write your own selling guide yet.
Start today
Your way of selling, used in every chat.
Free demo on WhatsApp first, then decide. Live in under 24 hours after we receive the catalog and the shop rules. Monthly subscription, cancel any time.
See also