Winix sells to retail shoppers and to dealers at the same time. A dealer order can run to dozens of units and needs complete details before it can be processed.
Air purifiers · Retail and dealers
How Winix Indonesia recapped an 80-unit dealer order in 6 minutes
Chats grew about 6 times over from August to September 2026, and the AI still handles more than half of them.
Septembermore than half
The challenge
What Admin Canggih does
Recommends products, shares promo details, and recaps orders complete with unit counts and tax details. The Winix sales team does the closing.
- AIRecommends products and shares promos
- AIRecaps the order: units and tax details
- TeamThe Winix sales team does the closing
The result
One dealer chat, from “halo” to an 80-unit order recap, done in 6 minutes. The order came in over WhatsApp, with no form.
“halo”6 minutes80-unit order recap
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