Thermo and chiller units · B2B

How Hwasung Thermo answers almost every chat without an admin, day or night

Nearly 9 in 10 chats resolved by the AI in October 2026.

Out of 10 chats, resolved by the AI

Octobernearly 9 in 10

The challenge

The chats are a mix. Some are shoppers asking about products, others are companies asking for a quote on chillers or for a fleet. Half of all chats come in outside working hours, after the sales team has gone home.

When chats come in

Working hoursOutside working hours

Half outside working hours

What Admin Canggih does

Answers product questions from the store’s data at any hour. B2B quote requests are logged and passed to the sales team, so pricing and negotiation stay with Hwasung’s own people.

ShopperAsks about products, day or night
AIAnswers from the store’s data
AILogs B2B quote requests
TeamSales team handles pricing and negotiation

The result

Since going live in August, almost no chat has needed an admin to take over.

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