Shoppers looking at shavers and hair care tools need help choosing the right model. As chats got busier, the admin team could not answer every one personally.
Personal care electronics · Product recommendations
How Remington Indonesia kept up when chats grew almost 5 times over
Chats grew almost 5 times over from August to October 2026. The share of chats resolved by the AI almost doubled too.
The challenge
What Admin Canggih does
Recommends models from the Remington catalog to fit what each shopper needs. Chats that need an admin are passed to the team.
- ShopperNeeds help choosing a model
- AIRecommends models from the Remington catalog
Needs an admin? The chat goes to the team.
The result
More chats every month, and fewer of them need to go to an admin.
More case studies
Winmas OfficialFresh seafood · Orders over chat
Read the case study: How Winmas Official lets AI handle seafood orders all the way to the payment linkOut of 10 chats, resolved by the AI Augustunder halfOctobernearly 8 in 10Nearly 8 in 10 chats resolved by the AI in October 2026, up from under half in August.
Thermo and chiller units · B2BRead the case study: How Hwasung Thermo answers almost every chat without an admin, day or nightOut of 10 chats, resolved by the AI Octobernearly 9 in 10Nearly 9 in 10 chats resolved by the AI in October 2026.
Air purifiers · Retail and dealersRead the case study: How Winix Indonesia recapped an 80-unit dealer order in 6 minutesNumber of chats Out of 10 chats, resolved by the AI Septembermore than halfChats grew about 6 times over from August to September 2026, and the AI still handles more than half of them.
Umrah photo and video serviceBookings and deposits
Read the case study: How an umrah photo service takes bookings and deposits straight from the chatOut of 10 chats, resolved by the AI Octobermore than 9 in 10More than 9 in 10 chats resolved by the AI in October 2026.
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